OG Hair By Muffin Policies
Hello, You Gorgeous or Handsome
First off, I would like to start by saying thank you for allowing me to utilize my creative side and working my skills on such a beautiful canvas.
Any who let get to business. Below I have some keynotes I feel you should know prior to your appointment and or booking your appointment.
What should I do with my hair??
Please come with hair completely clean. Meaning no products (Gel, edge control, etc.)
This so that I can braid the style without the hair having the residue or flacks form other products especially since these styles usually last for 4-8 weeks
Also, in addition to coming with your hair clean. Your Hair must be shampooed, conditioned and BLOW DRIED (not air dried).
Air dried hair will become tangled once it is dry and makes it difficult to part the hair neatly without tension.
If not blown dry I will have to detangle the hair before each braid and that would take more time to complete the style.
Not coming with the hair prepared as requested will result in either a cancelation (without a refund of deposit). Or a $35 fee to clean and blow dry the hair.
Shampooing and conditioning hair takes me about 30 – 60 min. depending on the thickness and length of the hair, thus adding more time to a service that already takes about 4-6 hours.
As stated above it may take me an additional 30-60 min. to provide a shampoo and blow dry in addition to the regular 4-6-hour service. Prompting me to charge a shampoo and blow dry fee of $35.
Appointments may be canceled if there is another scheduled client after your current appointment. Because it would push the appointment back and eventually delay my next appointment by 30-60 mins and that isn’t fair to the next client.
It is completely okay to request a shampoo and blow dry service in addition to your appointment. But please request it upon scheduling because I would need to make sure that I have my necessary utensils to conduct the service efficiently and block off more time for the appointment.
Tardiness & Cancelations/No Shows
Please be on time.
When you are late you delay a client that is scheduled after you or risk being there much later than intended.
A $25 fee will be added to the total charge if you are tardy after 30 min.
After 35 min. the appointment will be canceled, and your deposit will be non-refunded at that time.
If I am late, I will contact you directly and let you know my ETA and if it happens to be later than 30min. I will completely refund the deposit I will still come just may be later than expected. (Only if we didn’t agree to a later time prior to my late arrival).
No shows.
If you happen not to show up without a call or any form of notice. You will not be able to schedule any appointments with me in the future. Which will also result in non-refundable cancelation. If you choose to book you appointment anyway it will be removed from the schedule. (ALL DEPOSITS WILL BE NON-REFUNDABLE IF YOU BOOK AFTER BEING INFORMED NOT TO)
Everyone’s time is valuable and should be respected even if you must cancel please let me know 24 hours before your appointment so I will not be sitting there waiting on no one to show up.
Cancelation
You are always welcome to cancel your appointment, but all deposits are non-refundable. (Deposits are in place to secure the appointment and to ensure the client does intent on showing up).
I am currently NOT accepting reschedule appointments because it hard for me to keep up with the changes once the original appointment has been booked please verify with your schedule that you will be fully available for that day before booking.
If I cancel your appointment, then your deposit will be completely refunded immediately. I will be able to reschedule your appointment upon request.
Deposit and Payment
All deposits are non-refundable.
All services are non-refundable. If there is an issue with your style you have 7 days from the date of service to reach out to me to have it corrected and put on the schedule. (I will not respond to hostile individuals) My mission is to correct any imperfections as needed so you can continue to flourish.
Payments can be made directly throw me by:
Apple pay: 6783878056
Zelle: 6783878056
If you do not have any of these I will accept cash.